Frequently Asked Questions
What Level of Care Do You Need?
Discover the level of Care you or Your family member requires.
Admission & Assessment
- Interested families begin with a tour of the community. Afterward, we meet with both the family and the potential resident to conduct a brief assessment for appropriateness.
- Yes, our nurse conducts a thorough care assessment before a resident is admitted to our community.
We gather a history from the family to understand the current status and situation, along with a history and physical from the physician. From there, we develop an assessment and service plan.
Care & Services
- We provide all levels of care for anyone with a dementia or Alzheimer’s diagnosis.
- 1 to 6
We talk with family, physicians, and care staff to create a comprehensive plan that includes activities and behavior modifications. We also work with physicians to ensure medications are appropriate.
Yes, our chef can accommodate special diets, and we provide feeding assistance as part of our services.
Medical & Health
- Our contracted physician visits weekly, so your loved one can see a doctor without leaving the facility. There is an additional charge to see the doctor, but the hassle of arranging transportation and waiting at the doctor’s office is eliminated!
- Yes, we work with all specialists to ensure comprehensive care for our residents.
We contract with a hospice provider of the family’s choosing.
Daily Life & Activities
- Of course! Our residents are encouraged to continue with the interests that have brought them joy throughout their lives. We also organize daily activities to encourage learning new skills and hobbies!
- We love visitors, and so do our residents. Families are an integral part of supporting our residents.
Absolutely! Our residents are part of the Valley Spring family. The resident’s loved ones are encouraged to participate and engage at whatever level is comfortable for them.
Communication & Family Involvement
- At a frequency that is most comfortable for them. Notifications will be sent when necessary, but otherwise the family helps establish that cadence.
- Yes, we hold routine care plan meetings. If special circumstances arise, we will meet more frequently. We want to work with the family as a partner in caring for their loved one.
Costs & Insurance
- We are private pay, but we assist families who have long-term care (LTC) insurance policies. The family will be responsible for making payments to us, but we will submit timely claims to the LTC company each month as a service to the responsible party.
Licensing & Compliance (CA-Specific)
- Yes, we are a dedicated dementia care RCFE (Residential Care Facility for the Elderly).
- We are in routine communication with California licensing and are on an annual schedule for inspection surveys.
Staffing & Training
- Staff are trained above and beyond the requirements for memory care communities in California. Online training is completed before employees are scheduled on the floor. In-person training is then conducted with an established member of our care staff regarding specific policies and procedures until the employee has demonstrated mastery. Continued training is held each month on rotating subjects.
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Our Promise
We promise to deliver an exceptional memory care experience, where residents feel supported, engaged, and valued. We are committed to providing a community that prioritizes safety, well-being, and a sense of belonging, creating a fulfilling and enriching environment for all who call it home.